Workshops
Burn the churn, in a room, in a day.
A focused, hands-on workshop that diagnoses where customers slip away and leaves your team with fixes they can implement immediately.
What you get
- Churn diagnosis
- Quick-win interventions you can ship straight away
- End-to-end customer journey mapping
- Service-level agreements that hold
- CSM training
- Cross-department sessions that build shared ownership
- Tailored scope and pricing discussed up front
The outcome
A mapped journey, a prioritised fix list, and a team aligned on retention.
Led by: James Hayward-Zhu
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